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Questions & Answers

General Questions

  • Who is eligible to use TrustINdiana?

  • Any local unit of government (e.g. counties, municipalities, school corporations, townships, and other units of local government) as well as the State of Indiana are eligible to use TrustINdiana for their cash investment needs. To establish an account, the finance officer, as defined in IC 5-13-9-11 (c), needs to complete a registration form and deliver it to TrustINdiana Client Services. Client Services will then work with the finance officer to establish the account particulars.

  • Who oversees TrustINdiana?

  • The Office of the Indiana Treasurer of State (TOS) oversees the management of TrustINdiana. The TOS is responsible for selecting the Administrator and Investment Advisor. Currently, the TOS retains the services of Public Trust Advisors, LLC located in Denver, CO.

  • How can I submit an audit confirmation to TrustINdiana?

  • Please email your audit confirmation to [email protected] and provide either a fax number or email for receipt. TrustINdiana is also accessible on www.confirmation.com and will receive notification of your audit confirmation on the platform.

    Due to the ongoing COVID-19 pandemic, audit confirmations sent via USPS will have a significant delay, so we strongly encourage email confirmations.

  • How is TrustINdiana different from other cash investment options?

  • While no investment option is devoid of risk, local government investment pools like TrustINdiana offer one of the safest investment options for local governments. The funds invested in TrustINdiana are converted into a common pool of high-grade, fixed income investment assets (e.g. securities backed by the full faith and credit of the U.S. Treasury or full guaranteed by the U.S. Government, commercial paper rated in the highest category by one rating agency, bank deposits with Indiana designated depositories) that preserve the principal of the public’s funds, remain highly-liquid, and maximize the return on the investment. The common investment assets must be permitted by the TrustINdiana investment policy and state statute. These investment assets are held by the custodian (The Bank of New York) in the name of the fund Participants. Safety is further enhanced by limiting the term of specific investments, asset class diversification, as well as the weighted average maturity of the entire portfolio to correspond conservatively with cash flow expectations and to mitigate any market timing risk.

  • What is the minimum requirement for investing in TrustINdiana?

  • There is no minimum investment amount for TrustINdiana.

  • What are the business hours at TrustINdiana?

  • The TrustINdiana offices are open Monday through Friday from 8:00 a.m. until 5:00 p.m. ET.

  • What transaction fees does TrustINdiana charge?

  • TrustINdiana does not charge any transaction fees to its Participants. However, your receiving bank may have wiring fees and/or incoming ACH fees, therefore we recommend checking with a representative at your bank to discuss the potential costs.

Managing My Account

  • How do I update individuals who have access to my TrustINdiana account?

  • Please visit the FAQs in the Help Section of the TrustINdiana Online Transaction Portal to download and fill out the Signatory Amendment Form. For more information on the levels of access for individuals on your account, please refer to the chart below.

  • How do I update my contact information and notification preferences?

  • Once logged in, Participants can update their contact information and notification preferences by selecting My Account in the upper right-hand corner of the portal. From there, changes can be made under the Contacts section at the bottom of the page.

  • What are the deposit instructions for TrustINdiana?

  • Please visit the FAQs in the Help Section of the TrustINdiana Online Transaction Portal to view the deposit instructions to send funds into your TrustINdiana account. Please note, you will need to send the fund from your bank.

  • When are wires sent from my account when I request a withdrawal?

  • Wires are sent every hour with the final distribution taking place shortly after the close of the fund at 2:00 p.m. ET; distribution times are subject to change as needed by the TrustINdiana Administrator.

  • How are the TrustINdiana monthly statements delivered?

  • To download your TrustINdiana statements, please go to the Accounts Menu in the portal. From there, please navigate to the Documents Section. Statements are not emailed for the security of the TrustINdiana Participants’ account information.

  • How can Participants obtain a copy of the TrustINdiana investment holdings report?

  • The TrustINdiana investment holdings report is available to Participants online via the TrustINdiana Transaction Portal.

  • What are the daily cut-off times for transactions?

  • Transactions (withdrawals, contributions, transfers) conducted via the portal, telephone, or fax must be submitted by 2:00 p.m. ET for same-day processing.

  • For a next-day ACH, what is the cut-off time?

  • Next-day ACH requests must be received by 2:00 p.m. ET (24 hours in advance).

  • What is the difference between a Wire and an ACH?

  • Wires are funds transferred via the Federal Reserve Wire System and can be processed and received by your beneficiary bank on the same day if the transaction is requested prior to the 2:00 p.m. ET cut-off. ACHs (Automated Clearing House) are processed overnight and are generally available to the beneficiary bank one business day after the transaction request has been made.

  • What are the fees associated with Wires/ACHs?

  • TrustINdiana does not charge any banking fees to its Participants. However, your receiving bank may have wiring fees and/or incoming ACH fees, therefore we  recommend always checking with a representative at your bank to discuss the potential costs.

  • Are the banking instructions different for a Wire or an ACH?

  • Many banking institutions have separate ABA/Routing Numbers depending on whether the transactions are being processed via Wire or ACH. Please contact your local banking representative to ensure that you are providing TrustINdiana Client Services with the appropriate account information. The instructions to send money into TrustINdiana can be found in online transaction portal.

  • What are the limits on the number of transactions?

  • TrustINdiana does not limit the number of transactions Participants can do.

  • Does TrustINdiana limit the number of subaccounts a Participant can have?

  • TrustINdiana does not limit the number of subaccounts Participants can have.

  • How do I amend those individuals who receive account correspondence such as monthly statements or transaction confirmations?

  • These changes can be made in writing to [email protected].

  • How do I add or remove bank instructions on my TrustINdiana account?

  • Please visit the FAQs in the Help Section of the TrustINdiana Online Transaction Portal to download and fill out the Bank Amendment Form. Many banking institutions have separate ABA/routing numbers depending on whether the transactions are being processed via wire or ACH. Please contact your local banking representative to ensure that you are providing TrustINdiana Client Services with the appropriate account information.

TrustINdiana Online Transaction Portal

  • What is the TrustINdiana Transaction Portal?

  • The TrustINdiana Transaction Portal is a secure, Internet-based transaction system that allows registered TrustINdiana Participants to self-manage their TrustINdiana investments. The portal is available 24/7, 365 days a year.

  • What functions can the TrustINdiana Transaction Portal perform?

  • The TrustINdiana Transaction Portal allows Participants to make contributions, withdrawals, and transfers between subaccounts as well as to other approved TrustINdiana Participants. Users can pre-date important transactions, ensuring that they are handled reliably and avoiding unfortunate timing issues or cash access emergencies. The portal also allows for dual approval of transactions.

  • What about reporting features?

  • Reporting features available in the TrustINdiana Transaction Portal include access to monthly statements, transaction confirmations, and details highlighting past, present, and future dated transactions.

  • How does a new TrustINdiana Participant receive login credentials?

  • All Participants will receive login credentials upon the establishment of their account via email. If you do not currently have your online credentials, please reach out to Client Services at (888) 860-6242 or email [email protected].

  • How quickly can I expect to receive login credentials?

  • In most cases, login credentials will be distributed on the same day as the request; otherwise, credentials will be available on the following business day.

  • How does an existing TrustINdiana Participant change or update their login credentials?

  • Participants can change their passwords by visiting the TrustINdiana Online Transaction Portal and following the instructions for resetting your password. Once logged in, Participants can also update their password by selecting My Account in the upper right-hand corner. Usernames cannot be changed. Should you run into difficulties, the Client Service team is happy to assist.

  • How do I update the phone number used for two-factor authentication via text message?

  • Once logged in, Participants can update their phone number by selecting My Account in the upper right-hand corner of the TrustINdiana Online Transaction Portal.

  • Can I share my online account with another person at my entity?

  • No; for your security, everyone will be required to have their own online user account that is tied to a unique email address. We do not allow multiple contacts to use the same email address.