Client Services

How can we help you?

TrustINdiana welcomes the opportunity to address your comments and questions. If you cannot find the answer to your question in our Questions & Answers section, please contact us at:

TrustINdiana Client Services
717 17th Street, Suite 1850
Denver, CO 80202
Phone: (888) 860-6242
Fax: (888) 860-0963

You may submit questions for the TrustINdiana Client Service Team using the form below and a member of the TrustINdiana Service Team will contact you. If you would like to contact a member of the TrustINdiana Relationship Team, please click here.

TrustINdiana Client Service Request Form

Common Questions

  • What is TrustINdiana MYACCESS?

  • MYACCESS is a secure, Internet-based transaction system that allows registered TrustINdiana Participants to self-manage their TrustINdiana investments. MYACCESS is available 24/7, 365 days a year.

  • How does a TrustINdiana Participant receive a login for MYACCESS?

  • In order to obtain a MYACCESS online account, TrustINdiana Participants may call Client Services at (888) 860-6242 or email clientservices@trustindiana.in.gov.

  • How long does it take to receive login credentials for MYACCESS?

  • All new usernames and passwords are system generated and will arrive via email one day after the request is made.

  • What is the difference between a Wire and an ACH?

  • Wires are funds transferred via the Federal Reserve Wire System and can be processed and received by your beneficiary bank on the same day if the transaction is requested prior to the 2:00 p.m. ET cut-off. ACHs (Automated Clearing House) are processed overnight and are generally available to the beneficiary bank one business day after the transaction request has been made.

Hours of TrustINdiana Client Service Operation:

Monday – Friday 8:00 a.m. – 5:00 p.m. ET

 

Daily Cut-off Time for Transactions:

2:00 p.m. ET

 

Updating your Account:

If you’d like to update authorized individuals or linked bank accounts on your TrustINdiana account, please fill out the Signatory and/or Banking Amendment Forms that are available in the forms section within MYACCESS.

Holidays/Early Closures