Client Services

How can we help you?

TrustINdiana welcomes the opportunity to address your comments and questions. If you cannot find the answer to your question in our Questions & Answers section, please contact us at:

TrustINdiana Client Services
717 17th Street, Suite 1850
Denver, CO 80202
Phone: (888) 860-6242
Fax: (888) 860-0963

You may submit questions for the TrustINdiana Client Service Team using the form below and a member of the TrustINdiana Service Team will contact you. If you would like to contact a member of the TrustINdiana Relationship Team, please click here.

TrustINdiana Client Service Request Form

Common Questions

  • How quickly can I expect to receive login credentials?

  • In most cases, login credentials will be distributed on the same day as the request; otherwise, credentials will be available on the following business day.

  • How do I update my contact information and notification preferences?

  • Once logged in, Participants can update their contact information and notification preferences by selecting My Account in the upper right-hand corner of the portal. From there, changes can be made under the Contacts section at the bottom of the page.

  • How does an existing TrustINdiana Participant change or update their login credentials?

  • Participants can change their passwords by visiting the TrustINdiana Online Transaction Portal and following the instructions for resetting your password. Once logged in, Participants can also update their password by selecting My Account in the upper right-hand corner. Usernames cannot be changed. Should you run into difficulties, the Client Service team is happy to assist.

Hours of TrustINdiana Client Service Operation:

Monday – Friday 8:00 a.m. – 5:00 p.m. ET

 

Daily Cut-off Time for Transactions:

2:00 p.m. ET

 

Updating your Account:

If you’d like to update authorized individuals or linked bank accounts on your TrustINdiana account, please fill out the Signatory and/or Bank Amendment Forms that are available in the FAQs in the Help Section within the TrustINdiana Online Transaction Portal.