Frequently Asked Questions
- General Questions
- Managing My Account
Q: Who Oversees TrustINdiana?
A: The Office of the Indiana Treasurer of State (TOS) oversees the management of TrustINdiana. The TOS is responsible for selecting the Administrator and Investment Advisor. Currently, The TOS retains the services of Public Trust Advisors, LLC (PTA), located in Denver, CO.
Q: Who is eligible to use TrustINdiana?
A: Any local unit of government (e.g., counties, municipalities, school corporations, townships, and other units of local government) as well as the State of Indiana is eligible to use TrustINdiana for their cash investment needs. To establish an account, the finance officer, as defined in IC 5-13-9-11 (c), needs to complete a registration form and deliver it to TrustINdiana Client Services. Client Service will then work with the finance officer to establish the account particulars.
Q: How is TrustINdiana different from other cash investment options?
A: While no investment option is devoid of risk, local government investment pools, like TrustINdiana, offer one of the safest investment options for local governments. The funds invested in TrustINdiana are converted into a common pool of high-grade, fixed income investment assets (e.g., securities backed by the full faith and credit of the United States Treasury or full guaranteed by the United States, commercial paper rated in the highest category by one rating agency, bank deposits with Indiana designated depositories), that preserves the principal of the public’s funds, remains highly-liquid, and maximizes the return on the investment. The common investment assets must be permitted by the TrustINdiana’s investment policy and state statute. These investment assets are held by the custodian (The Bank of New York) in the name of the fund participants. Safety is further enhanced by limiting the term of specific investments, asset class diversification, as well as the weighted average maturity of the entire portfolio to correspond conservatively with cash flow expectations and to mitigate any market timing risk.
Q: What is the minimum requirement for investing in TrustINdiana?
A: There is no minimum investment amount for TrustINdiana.
Q: What transation fees does TrustINdiana charge?
A: TrustINdiana does not charge any transaction fees.
Q: What are the limits on the number of transactions?
A: TrustINdiana does not limit the number of transactions.
Q: Does TrustINdiana limit the number of subaccounts?
A: TrustINdiana does not limit the number of subaccounts.
Q: What are the business hours at TrustINdiana?
A: The TrustINdiana Offices are open Monday thru Friday from 8:30 a.m. until 4:30 p.m. EST. Please consult the News and Notices page for TrustINdiana office closures.
Managing My Account
Q: What are the daily cut-off times for transactions?
A: Transactions (Withdrawals, Contributions, Transfers) conducted by MYACCESS, telephone, or fax must be submitted by 2:00 P.M EST for same-day processing.
Q: What is the difference between a Wire and an ACH?
A: Wires are funds transferred via the Federal Reserve Wire System and can be processed and received by your beneficiary bank on the same day as long as the transaction is requested prior to the 4:00 p.m. CST cut-off. ACHs (Automated Clearing House) are processed overnight and are generally available to the beneficiary bank one business day after the transaction request has been made.
Q: For a next-day ACH, what is the cut-off time?
A: Next day ACH requests must be received by 2:00 p.m. EST (24 hours in advance).
Q: What are the fees associated with Wires and ACHs?
A: TrustINdiana does not charge any banking fees to its Participants. However, your bank may have wiring fees and/or incoming ACH fees, so we always recommend checking with a representative at your bank to discuss the potential costs.
Q: Are the banking instructions different for a Wire or an ACH?
A: Many banking institutions have separate ABA/Routing numbers depending on whether the transactions are being processed via Wire or ACH. Please contact your local banking representative to ensure that you are providing TrustINdiana Client Services with the appropriate account information.
Q: How do I add or remove bank instructions on our TrustINdiana account?
A: Please fill out the Depository Bank Amendment Form which is available in the Document Center as well as in the forms section within MYACCESS.
Q: How do I update those individuals who are authorized on our TrustINdiana account?
A: Please fill out the Authorized Signatory Amendment Form which is available in the Document Center as well as in the forms section within MYACCESS.
Q: How do I amend those individuals who receive account correspondence such as monthly statements or transaction confirmations?
A: These changes can be made by contacting TrustINdiana Client Services at (888) 860-6242 or via email at firstname.lastname@example.org.
Q: When are the TrustINdiana monthly statements delivered?
A: TrustINdiana monthly statements are emailed to Participants on the second business day of the month.
Q: What is TrustINdiana MYACCESS?
A: MYACCESS is a secure, internet based transaction system that allows registered TrustINdiana Participants to self-manage their TrustINdiana investments. MYACCESS is available 24/7, 365 days a year.
Q: How does a TrustINdiana Participant receive a login for MYACCESS?
A: In order to obtain a MYACCESS registration and instructions, TrustINdiana Participants should call Client Services at (888) 860-6242 or email us at email@example.com.
Q: What functions can MYACCESS perform?
A: TrustINdiana MYACCESS allows Participants to make contributions, withdrawals and transfers between subaccounts as well as to other approved TrustINdiana Participants. Users can pre-date important transactions, ensuring that they are handled reliably, and avoiding unfortunate timing issues or cash access emergencies. Reporting features available via MYACCESS include access to monthly statements, transaction confirmations and details highlighting past, present and future dated transactions.
Q: How long does it take to receive a registration for MYACCESS?
A: All new usernames and passwords are system generated and will arrive via email one day after the request is made.